This may not be a traditional FAQ but it should answer many of your questions.Please contact us if you have other questions at admin@stacksofracks.com.
Warranty Claims/Shipping Damage Claims
Racor Products have a one year warranty. Contact Stacks of Racks at admin@stacksofracks.com to report claims. Repair parts or replacements will be shipped direct from the factory. Please allow 10-15 business days for delivery.
Shipping damage claims must be filed with Stacks of Racks within 2 business days of receipt. We strongly suggest you inspect all incoming shipments for shortages and damages to packaging or contents, prior to accepting deliveries from our designated carriers. Please be sure to note any damages or shortages on the carrier's delivery documents and keep a copy for use in filing your claim. Please keep the box, packing material and damaged item(s) for all damage claims (whether an item is damaged or missing due to a damaged box) until you are notified by Stacks of Racks or the carrier.
Warranty Disclaimer
Stacks of Racks disclaims all implied warranties of merchantability or fitness for a particular purpose. Stacks of Racks shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any of its products.
Allowable Returns
Items may be returned if unopened and in resalable condition within 30 days of receipt. a 20% restocking charge will apply.
Non Returnable Items
-Items not purchased from Stacks of Racks or items with a cost of less than a dollar.
-Installed, damaged, or used items.
-Broken bulk packages, non-original or damaged packaging.
-Stacks of Racks reserves the right to amend the list of non-returnable items at any time without notice.
